00:00Thank you for calling the whole trip at Hilton London High Park. May I know your name, please?
00:05Yeah, my name's Tim.
00:06Hi, Tim.
00:07I'm just wondering if I can book a room.
00:09Sure, I can help you with that. When will be your arrival and departure date?
00:14Today. And, um, Sunday, I think.
00:16Okay, fantastic. And how many adults and children are we expecting?
00:20No adults.
00:21Oh, just one child? How young is the child, madam?
00:24I'm a boy.
00:25Oh, sorry about that. How young is the guest?
00:28I'm three, nearly six.
00:30Oh, I see. Oh, I'm afraid the minimum age is 18 years old.
00:35How old are you?
00:3522.
00:36Why don't you just stay then?
00:38I'm from the actual hotel. I'm from the central reservations only.
00:42Do you get staff discount then?
00:44Um, discount? One moment.
00:46Is she checking if she gets discount?
00:48What I can offer is the Hilton Honours discount. However, again, we cannot let you check in if you're not
00:55accompanied by an adult. Sorry about this.
00:57But you'll be able to get some discount if I get me Uncle Barry, right?
01:01What we can offer to you is just the Hilton Honours discount.
01:04Okay. As long as it's cheaper. Let me just get me Uncle Barry.
01:08Anything else?
01:09I'm just gonna get me Uncle Barry.
01:10Before I let you go, Kim, I don't wanna leave you empty handed. It's my way of saying thank you
01:15for your call today. We have arranged for you to receive up to 15,000 Honours points. 100% cash
01:22back on your next holiday getaway. Hold the line for me for the Queen details, okay?
01:27I'll get me Uncle Barry.
01:29Oh, okay. It's alright. Goodbye now.
01:31What are you about?
01:32Goodbye, Kim.
01:35Hi, good morning. This is Jessie from the Hilton Park Lane.
01:38I was wondering if I can book a hotel room.
01:41We are more than happy to assist you to make reservations. May I know what is your name?
01:45My name's Tim.
01:46Okay, Kim.
01:47Not Kim. It's Tim.
01:48I'm so sorry. How do you spell your first name?
01:51Tim. Me.
01:52Oh, I'm so sorry. I don't understand. But your name, is it Tim or Kim?
01:56Tim.
01:58Um, when is your arrival date?
02:01ASAP. As soon as possible.
02:03So, today.
02:04If you want.
02:04Okay, for how many nights, May?
02:06Maybe forever. My mum, she's doing my head in.
02:09Okay, I'm so sorry.
02:11I wanna get out of the house because my mum keeps shouting at me.
02:15Uncle Barry keeps asking my mum to be wrestling.
02:17And he's got some plants in the attic.
02:20Okay. How old are you, by the way?
02:21I'm three nearly six.
02:23We are not able to make the reservations for 18 and below, okay?
02:27We are not allowed that.
02:28Oh, God's sake.
02:29Yes, I'm so sorry for that.
02:31You're making me stay at home.
02:33I apologise.
02:34She's not even letting me shoot pad.
02:37Thank you for calling Hilton.
02:38Hope, are you Siri?
02:40Yes, hi. How can I hope?
02:41I'm just wondering if I can book a room.
02:44Be distracted, Bory here. Can I have your Hilton honours number?
02:47No, I've got my mum's bus pass number if you want that.
02:50Oh, that's fine. So, who am I speaking with?
02:53My name's Tim.
02:54How old are you?
02:55I'm three. Nearly six.
02:57And you're trying to make a reservation?
02:59Yeah. My mum keeps shouting at me.
03:01I should speak to your mum.
03:02My mum's not making the reservation. I'm doing it.
03:05She wants me to clean the room.
03:07And I know if I stay in the hotel, someone will clean the room for me.
03:11Simple.
03:12We're not allowed three years old to stay in the hotel.
03:15I'm nearly six. So, I'm a big boy.
03:17Yeah, we don't allow six years old.
03:19Just put me in a room with someone else.
03:21No, I'm so sorry we don't allow it.
03:23Oh.
03:24Thank you very much for calling. Have a great day. Bye.
03:26Oh, where are you going? I want a room.
03:29Stupid.
03:30If you want to make a reservation, press one.
03:32If you want to make a reservation, press one.
03:34If you have an existing reservation, press two.
03:37If you need a copy of your building.
03:42I'm sorry, please choose one of the following options.
03:46If you want to make a reservation, press one.
03:48Oh.
03:49Okay.
03:49We're standing.
03:51Two.
03:52If you have an existing reservation, press one to continue.
03:57Are you still there?
03:58Yeah.
03:59Oh, my God.
04:01Goodbye.
04:07Goodbye.
04:07Goodbye.
04:08Goodbye.
04:09Goodbye.
04:10Goodbye.
