"I put a handful of KFC chips in my mouth - and found a metal SCREW"
- 8 months ago
A fast food customer said he could have broken a tooth - after finding a screw in his KFC.
Callum Feehan, 25, had grabbed a meal at his local KFC when he put a handful of chips in his mouth and felt something metal.
He then pulled the object out of his mouth and found a screw that appeared to have been fried.
Callum has now said he 'could have broken a tooth' if he had bitten into the screw.
He said: "I bought the meal and came home.
"I’d literally put a handful of chips in my mouth and I could feel something rattling around in my mouth, and when I pulled it out it was a fried screw."
Callum added: "I could have broken a tooth - thankfully I didn’t."
The IT worker said he contacted KFC on X, formally known as Twitter, but said they only replied when he threatened to inform Environmental Health.
He added that they haven't replied since he sent a photo of the metal object.
Callum, of Gillingham, Kent, said: "I wasn’t overly happy.
"I immediately contacted KFC on Twitter, or X now, and they completely ignored me for at least 48 hours.
"It was only when I threatened them with Environmental Health that they replied.
"They asked for a photo and asked where it was purchased and said they’d get back to me.
"That was Sunday, but there's been nothing since."
Callum said it was clear the screw had been through the fryer, but said he was more 'fuming' about the lack of action from the company.
He said: "I was fuming.
“I go down to that KFC once or twice a week. I’ve had a few issues before but nothing major.
"It’s more concerning that they don’t seem to be concerned that I found it in my food,.
"They’re not really taking what I told them seriously, which is what I’d expect from somewhere I go quite regularly."
A KFC spokesperson said they are investigating the incident as a 'matter of urgency.'
They said "We have strict processes in place to prevent any foreign objects from entering the food we serve.
"As a result, we take claims of this nature extremely seriously and can confirm our team is investigating as a matter of urgency.
"We are also in touch with Callum to keep him updated."
Callum Feehan, 25, had grabbed a meal at his local KFC when he put a handful of chips in his mouth and felt something metal.
He then pulled the object out of his mouth and found a screw that appeared to have been fried.
Callum has now said he 'could have broken a tooth' if he had bitten into the screw.
He said: "I bought the meal and came home.
"I’d literally put a handful of chips in my mouth and I could feel something rattling around in my mouth, and when I pulled it out it was a fried screw."
Callum added: "I could have broken a tooth - thankfully I didn’t."
The IT worker said he contacted KFC on X, formally known as Twitter, but said they only replied when he threatened to inform Environmental Health.
He added that they haven't replied since he sent a photo of the metal object.
Callum, of Gillingham, Kent, said: "I wasn’t overly happy.
"I immediately contacted KFC on Twitter, or X now, and they completely ignored me for at least 48 hours.
"It was only when I threatened them with Environmental Health that they replied.
"They asked for a photo and asked where it was purchased and said they’d get back to me.
"That was Sunday, but there's been nothing since."
Callum said it was clear the screw had been through the fryer, but said he was more 'fuming' about the lack of action from the company.
He said: "I was fuming.
“I go down to that KFC once or twice a week. I’ve had a few issues before but nothing major.
"It’s more concerning that they don’t seem to be concerned that I found it in my food,.
"They’re not really taking what I told them seriously, which is what I’d expect from somewhere I go quite regularly."
A KFC spokesperson said they are investigating the incident as a 'matter of urgency.'
They said "We have strict processes in place to prevent any foreign objects from entering the food we serve.
"As a result, we take claims of this nature extremely seriously and can confirm our team is investigating as a matter of urgency.
"We are also in touch with Callum to keep him updated."